Transform Shopping
and Post Purchase
Experience with AI Agents

Retail conversational AI offers a great way to digitise the retail experience, creating opportunities for growth while also delivering on customers expetations of a frictionless, convenient shopping journey. By adding conversational commerce capabilities to their existing business model, retailers and eCommerce businesses can more effectively advertise their brand, offer personalised offers and discounts, provide transparency on order status and integrate contactless payments. Retail conversational AI solution at Gupshup and AskSid leverage popular messaging channels to communicate with consumers in an accessible, low-friction format.

With AI Agents for product discovery, commerce or order management, retailers, D2C brands and e-commerce businesses can elevate the customer experience. They can aid customer decision making, personalize product recommendations, explain returns policy, help with finding a store, drive upsell and resolve post purchase queries.

Retailers can provide their customers with an enhanced hybrid shopping experience, bridging the offline and online stores. AI Agents make it possible to offer human-like experiences through digital channels, just what today’s customers demand.

Conversational commerce attracts potential customers who are looking to shop from your webstore. Once a shopper is on the app or webstore, they can be prompted to connect with a personal shopper to aid purchase. The shopper can converse with an AI agent, get information on products such as size, color, ingredients, suitability and price. Conversational commerce enhances the experience by handing over to a human agent for complex queries, complaints or subjective discussions.

Brands can use automation to send trend alerts, reminder notifications and promote products in real-time. You can help customers keep track of their appointments, purchases, replenishment needs and order status over chat. Brands can also deliver targeted offers and update customers on back-in-stock alerts, substitutes and more based on their preferences and history.

Absolutely. Consumers expect the same level of convenience from all businesses. D2C brands are especially pressed for time and have fewer resources to manage customer interactions. With AI Agents, you can automate routine interactions such as price queries, delivery status, product suitability and availability. Automation adds an extra layer of convenience for your customers and enables you to quickly launch new offers and campaigns to market your business with ease.