Connect, Convert and
Care for travellers with
AI Agents

Automate the entire traveller journey lifecycle from marketing to support, with the help of AI Agents

Talk to an expert
API in travel industry

Trusted by leading travel & hospitality brands globally

Ola
MakeMyTrip
OYO
Treebo
IRCTC
Indian Railways

Automate traveller acquisition & outreach

Acquire new customers to travel and explore packages through Conversational Ads, Click-to WhatsApp Ads

Send personalised messages to keep your customers engaged and informed of upcoming discounts, packages and recommendations

Proactively engage with customers via Instagram DM automation and WhatsApp

33%
Customer Acquisition costs

Customer Acquisition costs

Automate traveller acquisition & outreach

Automate commerce on social channels

Share catalogues of new packages and travel destinations leveraging rich-UI WhatsApp Commerce stores

Convert visitors into customers and increase bookings with AI-powered recommendations

Reduce abandoned travel journeys and encourage travelers to make, modify and pay for bookings

49%
Higher Revenue and Retention

Higher Revenue and Retention

Automate commerce on social channels

Automate peace of mind with 24/7 support

Support travellers 24/7 in multiple languages, by answering queries around bookings, cancellations, modifications and more

Redirect common inquiries to AI agents and Voice AI, enhancing customer experience by quickly routing crucial queries to human agents.

Empower your agents to respond to customer queries across channels, through one unified inbox

42%
Lower Support Costs

Lower Support Costs

Automate peace of mind with 24/7 support

Why Choose Us?

Pre-built templates

Pre-built templates

Go live quickly with ready journeys like booking reservations, check-in, add-ons, rescheduling, upgrades and feedback collection

30+ channels

30+ channels

Deliver omni-channel user experience by integrating 30+ messaging apps across text, voice and video

Conversational AI

Conversational AI

Provide personalised conversational experiences using industry-specific AI, enhanced by seamless AI journeys and effortless transitions to human agents.

Tailored AI Journeys

Tailored AI Journeys

Achieve desired results with custom conversational AI journeys as per business, campaign, or customer needs

Exhaustive CX Suite

Exhaustive CX Suite

Re-engage with targeted campaigns, create bespoke AI Agents, assess performance and empower agents with one inbox

Deploy in 4 weeks

Deploy in 4 weeks

OOTB integrations with leading CRMs, reservation systems and payment gateways for faster go-to market

Frequently Asked Questions

How can conversational automation help the travel & hospitality industry?
Conversational automation can help drive commerce over conversations. Consumers spend a lot of time on messaging apps, and travel and hospitality companies have the opportunity to acquire, engage, interact with and support travelers on messaging app of their choice. Businesses can build a personal connection with travelers throughout their journey by recommending packages and destinations, help them with bookings, flight rescheduling, send price change alerts and timely notifications about flight changes, automating mundane communications and bringing efficiency to overall operations.Similarly, hotels can offer guests with contactless check-in and check-out, provide services like airport transfers, share WiFI details, allow them to order room service or avail laundry facilities. Businesses can also upsell and cross-sell to guests and travelers in a conversational fashion.
Does this make sense for small hotels, guest houses and home stays?
Absolutely, Small hotels and homestays usually operate with limited staff, and often it overwhelming to manager operations while delivering a delightful stay experience. Gupshup caters to hospitality businesses of all sizes, including co-living and hostels.
How is the guest information protected?
Enabling conversations between businesses and customers comes with an enormous responsibility and we ensure the integrity of the conversations on our platform.

We take security very seriously and adhere to three principles of information security:

a. We maintain confidentiality by ensuring critical information is not disclosed to unauthorized individuals.
b. We protect the integrity of the data by ensuring it stays accurate throughout its lifecycle.
c. We ensure availability of information through our connected solutions.
Can Gupshup's solutions integrate with my existing systems?
Yes, Gupshup's Messaging APIs can be used by the travel and hospitality industry to integrate with various platforms, tools, software, and applications. This enables smooth operations for your business and personalized, delightful experiences for customers.

A conversational messaging API can be used to send personalized offers and vouchers to customers. Conversational messaging APIs can integrate with your CRM and learn about customer preferences, and the AI engine can personalize the experience for your customers.