Build AI Agents and conversational journeys with zero code

Empower marketing, sales and support to orchestrate two-way experiences across channels with Conversation Builder

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VM-GUPSHUP

Build highly customizable and interactive journeys at scale

Hyper-personalize experiences by understanding past customer actions, intent signals and preferences

Seamlessly test and deploy AI agents and structured journeys on channels such as WhatsApp, Instagram, RCS and web

Deploy AI agents that can perform tasks using simple prompts, integrate with your applications and knowledge base

Build highly customizable and interactive journeys at scale

Create rich conversational experiences

Build new experiences or pick a pre-built agent - be it for lead generation campaigns, assisted sales, booking reminders product discovery or customer support

Launch bespoke AI Agents rapidly with simple prompts and guardrails defined in plain English

Integrate seamlessly with your existing tech stack including E-Commerce, CRM and Support

Create rich conversational experiences

Monitor journeys in real time and optimize performance

Assess flow analytics to identify common drop-off points, popular categories and channel-wise results

Identify your top performing journeys and replicate them across channels

Aggregate journey data to optimize each journey performance to improve conversions

Monitor journeys in real time and optimize performance

Unified orchestration, within minutes

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AI Agents that understand your industry and use case

Build and deploy autonomous AI Agents that know your context, engage customers, and perform actions

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Live person
handover

Seamlessly transfer complex queries to live agents for personal care

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Hybrid AI approach

Automate with a combination of NLP based models with fallback to Gen AI for better accuracy

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Get a head start with pre-built templates and integrations

Leverage our pre-defined journey library to build and deploy experiences within minutes

Unified orchestration, within minutes

Build personalized customer journeys for your industries

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Banking

Build journeys to improve lead generation, engagement, appointment requests, and service requests

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Fintech

Design journeys for your users to access services such as Mutual Funds, SIP, claims settlement, and more

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Retail and ecommerce

Build journeys by analyzing user actions on online stores such as abandoned carts and time spent by customers on particular SKUs

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Integrate quickly with apps and platforms you already use to create powerful solutions

CRM
Support
Ecommerce
Payments
Marketing Automations

Initiate conversations and nurture leads directly from CRM. Automate order tracking, notifications, alerts, and customer feedback.

zoho
Salesforce
Hubspot
Freshworks
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CRM

Initiate conversations and nurture leads directly from CRM. Automate order tracking, notifications, alerts, and customer feedback.

zoho
Salesforce
Hubspot
Freshworks
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Support

Streamline customer communication on your favorite helpdesk tool and automatically convert your conversations into tickets.

Zendesk
Freshdesk
Servicenow
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Ecommerce

Scale and improve sales with one-click commerce integrations. Delight your customers with a hassle-free shopping experience.

Shopify
Magento
woocommerce
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Payments

Seamlessly integrate with payment gateways to enable one-click payments. Increase sales conversions, broaden reach and engagement.

razorpay
setu
payu
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Marketing Automations

Connect your marketing tools to automate actions. Personalize messages, target specific user segments, and analyze campaign performance.

marketo
clevertap
moengage
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Frequently Asked Questions

Does Gupshup Conversation Cloud support live agent chat and handover?

Yes, you can use automated conversations along with live agent handover, providing live agents with the complete history of the interaction to make assistance contextual. Use Gupshup Agent Assist or out-of-the-box integrations with leading CRM platforms and support tools.

Can I build AI-powered chatbots with Conversation Builder?

Yes, you can build AI chatbots with Conversation Studio. Our AI models come pre-trained and can ingest raw data in multiple formats, and also use our algorithms to automate conversational output. This enables the AI Agents to retain information and context to engage in intelligent conversations. We also support voice AI to respond to voice inputs using transformational voice usage to speak to customers.

How can I assess and optimize the performance of my journeys?

Yes, you can measure effectiveness, customer drop-offs and points of friction with flow analytics. With flow analytics you can

  • Identify common drop-off points and intervention needs
  • Modify components that see friction (e.g. asking for contact details too early)
  • Optimize agent hand-off points
  • Surface need to introduce rich components-lists, carousels, videos
  • Identify top-performing journeys and replicate across channels