Empower marketing, product and support to visually orchestrate conversational flows across channels with Bot Studio
Hyper-personalize conversations by understanding past customer conversations via tickets and live agent chats
Seamlessly test and deploy structured and AI chatbots on channels such as WhatsApp, Instagram, and web
Train your bots instantly with intent discovery, enable continuous learning by integrating your knowledge base or bulk uploading FAQs in multiple languages
Build new journeys or pick a template - be it for a lead gen campaign, booking reminders or real-time alerts
Launch bespoke journeys in minutes with an intuitive drag-and-drop interface and elements like quick replies, lists and carousels
Integrate seamlessly with your existing ecosystem including support, CRM and live agent software tools
Assess flow analytics to identify common drop-off points, popular categories and channel-wise results
Identify your top performing journeys and replicate them across channels
Aggregate journey data to optimize each journey performance to improve conversions
Build, train, and deploy a fully functional bot without writing a single line of code
Build a bot once for a channel such as WhatsApp and deploy it across multiple other channels
Seamlessly transfer complex queries from bots to agents enabling faster resolution
Build intelligent bots faster with a pre-trained and domain specific Natural Language Understanding (NLU) engine
Leverage our pre-defined user journey template library to build and deploy bots within minutes
Connect bot workflows and conversational journeys with easy integrations
Build journeys to improve lead generation, engagement, appointment requests, and service requests
Design journeys for your users to access services such as Mutual Funds, SIP, claims settlement, and more
Build journeys by analyzing user actions on online stores such as abandoned carts and time spent by customers on particular SKUs
Initiate conversations and nurture leads directly from CRM. Automate order tracking, notifications, alerts, and customer feedback.
Initiate conversations and nurture leads directly from CRM. Automate order tracking, notifications, alerts, and customer feedback.
Streamline customer communication on your favorite helpdesk tool and automatically convert your conversations into tickets.
Scale and improve sales with one-click commerce integrations. Delight your customers with a hassle-free shopping experience.
Seamlessly integrate with payment gateways to enable one-click payments. Increase sales conversions, broaden reach and engagement.
Connect your marketing tools to automate actions. Personalize messages, target specific user segments, and analyze campaign performance.
You can create, test and publish bots in a simple 5-step process
a. Choose a domain/ vertical-predefined or custom. The pre-defined domains come with out-of-the-box user journeys and data
b. Add user journeys for planned use cases using bot studio where you can choose between AI-NLP based journeys and structured journeys
c. Choose required integrations such as CRM, live chat handover
d. Identify your preferred channel and update configurations (web, mobile, WhatsApp, Instagram etc.)
e. Preview, test and Publish!
Yes, Bot Studio supports personalized conversations with context with pre-identified live agent handover. It can be done though Gupshup's unified agent assist platform or through out-of-the-box integrations with leading CRM platforms and support tools.
Yes, you can build AI chatbots with bot studio. Our AI models come pre-trained and can ingest raw data in multiple formats, and also use our algorithms to automate conversational output. This enables the AI bots to retain information and context to engage in intelligent conversations.
We also support voice bots to respond to voice inputs using transformational voice usage to speak to customers.
Yes, you can measure effectiveness, customer drop-offs and points of friction with flow analytics. With flow analytics you can