Conversational Internet is digitizing the other half of the world - Learn More

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Customer acquisition
made easy with AI Agents for Conversations

Accelerate lead generation, drive sales, and delight customers with personalized support using ready AI Agents on the Gupshup Conversation Cloud

messaging platform
  • messages per month

    10 billion+

    messages per month

  • brands across 60+ countries

    45,000+

    brands across 60+ countries

  • B2C chats powered by us

    6 out of 10

    B2C chats powered by us

Trusted by leading brands globally

Citibank
Akzonobel
Khan academy
Unilever
MPL
Netflix
Flipkart
Ola
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Gupshup positioned as a Major CX Player in 2023 Gartner® Competitive Landscape

for Communications Platform as a Service

Conversational AI Platform for Marketing, Commerce & Support Experiences

Empower your teams with ready journeys and AI Agents that deliver results across the customer journey

Pre-purchase

Conversational Marketing

Acquire new leads and build first-party database with conversational advertising and journeys on their preferred channel

Engage customers with AI Agents over voice and messaging, personalize campaigns based on their history, drive sales and retention

Drive conversions with timely trigger-based campaigns, assisted selling, and interactive conversational experiences on the messaging channel of customer's choice

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Call, chat and text seamlessly within one interface

In-Purchase

Conversational Commerce

Boost your revenue by selling to the right consumers at the right time, on the channels they prefer to spend time on

Leverage digital catalogues, tailored recommendations, one-click-payments to convert more visitors on social media and web

Intelligently re-engage with prospects with abandoned carts and successfully complete the sale

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Speed up lead generation with virtual numbers

Post-purchase

Conversational Support

Empower your customers to find a resolution to their queries on demand, 24/7, in their preferred language

Resolve ~80% of queries with automation and smartly route critical queries to live agents

Unclog tickets with easy-to-scale self-service customer support to care for peaks and business as usual

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Optimize voice operations on a unified contact center platform

Platform capabilities to make you a superhuman

Conversation Builder
Agent Assist
Integrations
Conversational AI
Campaign Manager
AI Agents
Conversation Builder

Build AI Agents and conversational journeys with a low/ no-code builder

Empower marketing, product and support teams to orchestrate two-way experiences across channels - at scale

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Agent Assist

Go beyond reducing support costs, and empower your live agents to drive upsell and opportunistic sales

Double up support staff as consultative salespeople with relevant customer context and AI co-pilot

Explore Agent Assist
Integrations

Experience faster time to value

Connect third party systems to your journeys using 1000+ pre-built integrations and connectors

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Conversational AI

Make conversations flow with AI Agents purpose-built for your industry and use case

Orchestrate conversational experiences with autonomous AI Agents that guide your customers across their decision cycle

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Campaign Manager

Campaign like a pro with automation

Plan, optimize, and deliver multi-channel conversational campaigns to maximize engagement, reduce costs and drive conversions

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AI Agents

Go beyond LLMs and chatbots.

Orchestrate personalized conversations with autonomous AI Agents that can think, decide, and work alongside humans.

Explore AI Agents

Interact and transact across 30+ messaging channels

Leverage a single API to automate conversational engagement across 30+ messaging channels

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WhatsApp Messaging API

Leverage WhatsApp to connect, converse and care for customers

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Rich Communication Service

Enable interactive mobile experiences between enterprises and customers with RCS

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Instagram Messaging API

Engage with followers through Instagram Messaging API

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Voice API

Boost agent productivity and enhance CSAT with Voice API

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SMS

Leverage quick, reliable, and scalable SMS API to deliver SMS in 195 countries

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Interact and transact across 30+ messaging channels

Conversational automation for every industry

We understand your business and can make every customer touchpoint conversational across marketing, commerce, and support

  • BFSI

    BFSI

    Make online finance easy with AI and 150+ pre-built journeys that automate routine customer interactions

  • Retail

    Retail

    Deliver expert guidance anytime, anywhere, and sell more with a personalised shopping experience

  • Food & Beverage

    Food & Beverage

    Receive orders and payments directly, manage home delivery and marketing

  • Education

    Education

    Enhance student experience from onboarding to learning with AI journeys

  • Healthcare

    Healthcare

    Transform patient-doctor engagement with automated journeys on messaging channels

  • Travel

    Travel

    Improve booking, travel and guest satisfaction with bespoke experiences on messaging channels

Case Studies

Gain insights on how we’ve empowered companies globally to deliver better customer experience

  • wolford case study

    CASE STUDY

    How an Austrian retail brand grew its quarterly online sales revenue using Gupshup's Conversational AI

    Download PDF
  • wellness case study

    CASE STUDY

    How a wellness brand automated 70% of its customer queries online through Gupshup's Conversational AI

    Download PDF
  • cliq case study

    CASE STUDY

    How an e-commerce brand achieved a 10x RoI in monthly sales with Gupshup's WhatsApp Business

    Download PDF