Gupshup launches ACE LLM
Transform CX with Gen AI
Ace conversational experiences with an LLM designed to cater to your domain, function and audience, while meeting data privacy and residency requirements.
Domain-specific models built for business conversations
Business conversations need to meet a higher standard of accuracy, context and relevance. Every response needs to be rooted in facts and based on valid, real data sources.
ACE LLM is a family of GPT models optimized for business to customer conversations. Built on top of foundation LLMs and fine-tuned for specific industries and functions, ACE provides enterprises a head-start in building AI-powered conversational experiences.
Premium
Partner
Meets enterprise-grade requirements
Looking to adopt LLMs, but feel limited by their security, compliance, and cost?
ACE LLM combines the power and performance of foundation LLMs while meeting enterprise needs.
Data Residency
Ensure compliance with local data residency regulations, storing data within a specific country or regions
Cost-efficient
Leverage both open and closed-source foundation models along with economies of scale to lower cost for your enterprise
Guardrails
Take control of the LLM output by mitigating hallucinations and inappropriate answers, while defining the response length and tone
Customizable
Get a personal model by customizing ACE LLM to your organization, workflows and knowledge base
Latency
Enhance conversations with the highly optimized models able to parallel process and operate at low response times
Data Privacy
Prevent unauthorized access, breaches or data leaks with access controls, encryption and secure storage
ACE = Autonomous Conversational Engagement
Customized to your organization
Drawing on proprietary and public data sources, industry documents and synthetic data from Banking, Insurance, Retail & e-Commerce, these fine-tuned models understand your vertical's nuances and use cases.
Further, ACE LLM is trained on your organization’s knowledge base, resulting in a large language model that’s truly yours! Empower your teams with controls to define the balance between creativity and accuracy of your AI-powered responses.
Optimized for conversations across the funnel
In addition to verticals, LLMs are trained on specific jargon, workflows, concepts and context for interactions across the customer lifecycle.
Make your customer journeys more efficient and interactive - from acquisition, marketing and commerce to support and service. Get models that drive engagement, convert better, upsell with relevance and resolve faster.
Gupshup recognized as a CXaaS Vendor in 2023 Gartner® Competitive Landscape
Juniper Research named Gupshup the Platinum winner for ‘Best AI Chatbot Solution’ at the Future Digital Awards for Telco Innovation
Gupshup recognized as a ‘Major Contender’ in Everest Group’s Conversational AI Products PEAK Matrix® Assessment 2023 and 2022
Start your Generative AI journey with ACE LLM
We’re just scratching the surface of what’s possible! Dive into some of the most in-demand industry and function-specific LLMs to start your Gen AI journey
ACE Marketing
Personalize engagement based on segment and historical interactions, convert campaigns to dynamic conversations. Drive higher ROI with actionable insights
ACE Commerce
Serve your customer’s needs with accurate product and deal discovery, assisted selling, product recommendations and comparisons
ACE Support
Automate query handling, order management, feedback collection and more, while empowering your agents with AI-powered support features for more contextual response-handling
ACE Banking
Change the script on how banks and customers communicate with Gen AI powered FAQs and Q&A handling, in addition to personalized offers, products, support and services
ACE Retail & E-Commerce
Boost conversions, drive repeat purchases and up customer loyalty by personalizing every interaction and facilitating timely resolution and product recommendations
ACE Utilities
Build a powerful communication platform to handle real-time user queries across installations, repairs, complaints, billing, etc while seeking valuable feedback
Generative AI is evolving every day, dive in to learn more
Follow our blog to learn more about how ACE LLM can help you and your teams drive better conversational experiences
Why Your Bank Deserves its own Fine-tuned Banking LLM
Learn how fine-tuned foundation models provide banks with a competitive advantage
Data Sovereignty in AI Age
Gupshup's innovative approach to data protection challenges in the era of AI
Future-proofing your Strategy with Generative AI Guardrails
Learn how businesses can navigate the adoption of Gen AI securely with guardrails
Try ACE LLM
Want an LLM but feel limited by their security, compliance, and cost? We’d love to talk about your needs and how we can help.
We are a Conversational Engagement Platform empowering businesses to engage meaningfully with customers across commerce, marketing and support use-cases on 30+ channels
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