Craft custom conversational journeys with zero code

Empower marketing, product and support to visually orchestrate conversational flows across channels with Bot Studio

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VM-GUPSHUP

Build highly customizable and interactive journeys at scale

Hyper-personalize conversations by understanding past customer conversations via tickets and live agent chats

Seamlessly test and deploy structured and AI chatbots on channels such as WhatsApp, Instagram, and web

Train your bots instantly with intent discovery, enable continuous learning by integrating your knowledge base or bulk uploading FAQs in multiple languages

Build highly customizable and interactive journeys at scale

Create rich conversational experiences

Build new journeys or pick a template - be it for a lead gen campaign, booking reminders or real-time alerts

Launch bespoke journeys in minutes with an intuitive drag-and-drop interface and elements like quick replies, lists and carousels

Integrate seamlessly with your existing ecosystem including support, CRM and live agent software tools

Create rich conversational experiences

Monitor journeys in real time and optimize performance

Assess flow analytics to identify common drop-off points, popular categories and channel-wise results

Identify your top performing journeys and replicate them across channels

Aggregate journey data to optimize each journey performance to improve conversions

Monitor journeys in real time and optimize performance

Unified orchestration, within minutes

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Build bots, with no-code

Build, train, and deploy a fully functional bot without writing a single line of code

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Create once, deploy across channels

Build a bot once for a channel such as WhatsApp and deploy it across multiple other channels

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Live agent
handover

Seamlessly transfer complex queries from bots to agents enabling faster resolution

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Robust NLU
models

Build intelligent bots faster with a pre-trained and domain specific Natural Language Understanding (NLU) engine

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Get a head start with pre-built templates

Leverage our pre-defined user journey template library to build and deploy bots within minutes

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Unlock more Value with integrations

Connect bot workflows and conversational journeys with easy integrations

Unified orchestration, within minutes

Build personalized customer journeys for your industries

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Banking

Build journeys to improve lead generation, engagement, appointment requests, and service requests

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Fintech

Design journeys for your users to access services such as Mutual Funds, SIP, claims settlement, and more

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Retail and ecommerce

Build journeys by analyzing user actions on online stores such as abandoned carts and time spent by customers on particular SKUs

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Integrate quickly with apps and platforms you already use to create powerful solutions

CRM
Support
Ecommerce
Payments
Marketing Automations

Initiate conversations and nurture leads directly from CRM. Automate order tracking, notifications, alerts, and customer feedback.

zoho
Salesforce
Hubspot
Freshworks
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CRM

Initiate conversations and nurture leads directly from CRM. Automate order tracking, notifications, alerts, and customer feedback.

zoho
Salesforce
Hubspot
Freshworks
See all integrations
Support

Streamline customer communication on your favorite helpdesk tool and automatically convert your conversations into tickets.

Zendesk
Freshdesk
Servicenow
See all integrations
Ecommerce

Scale and improve sales with one-click commerce integrations. Delight your customers with a hassle-free shopping experience.

Shopify
Magento
woocommerce
See all integrations
Payments

Seamlessly integrate with payment gateways to enable one-click payments. Increase sales conversions, broaden reach and engagement.

razorpay
setu
payu
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Marketing Automations

Connect your marketing tools to automate actions. Personalize messages, target specific user segments, and analyze campaign performance.

marketo
clevertap
moengage
See all integrations

Frequently Asked Questions

How can I create a bot easily with Bot Studio?

You can create, test and publish bots in a simple 5-step process
a. Choose a domain/ vertical-predefined or custom. The pre-defined domains come with out-of-the-box user journeys and data
b. Add user journeys for planned use cases using bot studio where you can choose between AI-NLP based journeys and structured journeys
c. Choose required integrations such as CRM, live chat handover
d. Identify your preferred channel and update configurations (web, mobile, WhatsApp, Instagram etc.)
e. Preview, test and Publish!

Does Bot Studio support live agent chat and handover?

Yes, Bot Studio supports personalized conversations with context with pre-identified live agent handover. It can be done though Gupshup's unified agent assist platform or through out-of-the-box integrations with leading CRM platforms and support tools.

Can I build AI-powered chatbots with Bot Studio?

Yes, you can build AI chatbots with bot studio. Our AI models come pre-trained and can ingest raw data in multiple formats, and also use our algorithms to automate conversational output. This enables the AI bots to retain information and context to engage in intelligent conversations.
We also support voice bots to respond to voice inputs using transformational voice usage to speak to customers.

How can I assess and optimize the performance of my journeys?

Yes, you can measure effectiveness, customer drop-offs and points of friction with flow analytics. With flow analytics you can

  • Identify common drop-off points and intervention needs
  • Modify components that see friction (e.g. asking for contact details too early)
  • Optimize agent hand-off points
  • Surface need to introduce rich components-lists, carousels, videos
  • Identify top-performing journeys and replicate across channels