Freshsales, Zendesk
Shopify, Bigcommerce
CleverTap, MoEngage
Google sheets, Power BI
Razorpay, PayPal
Freshdesk, Zendesk
Workflows to provide a unified customer experience across 30+ channels including WhatsApp, Facebook Messenger, Gupshup Messaging, Instagram
Allows the product inquiry bot to step aside and let humans come in for high-value interactions or failed conversations
Collect information from the user, create a complaint ticket with the brand's ticketing support tool, provides user ability to edit and track the complaint status
Validate user information, create a lead in the CRM/LMS along with all the required information with the channel of origin to provide more context
KYC support
Collections
Card & loan finder
Payments
Order tracking
Delivery rescheduling
Returns management
Hotel modifications
Flight upgrade
Local attractions
Appointment booking
Medication reminders
Health tracker
Health inquiries
Lead generation
Offer selection
Customer feedback
Product support
Order inquiries
Tracking orders
Personal shopping assistant
Personalized recommendations
Human handover