Enhance healthcare engagements with
AI Chatbots

Deliver better health outcomes and unblock staff bandwidth with automated outreach, appointment booking, feedback collection and consultation reminders

Talk to an expert
healthcare

Trusted by leading brands globally

Wellcurve
Curebay
Thyrocare
Wellcurve
Wellcurve
Wellcurve
Wellcurve
Wellcurve

Automate patient outreach and acquisition

Create a personalized patient experience based on pre-appointment automated survey

Allow patients to discover doctors, book appointments, pay for consultation

Integrate with back-end billing, inventory, and insurance claims management and automate invoices for payments

33%
Patient Acquisition costs

Patient Acquisition costs

Automate patient outreach and acquisition

Automate medical adherence and discipline

Automate scheduling personalised patient reminders for medication, therapy or exercises

Predict in-clinic visits and no-shows to efficiently manage staffing requirements

Check-in with customers using voice bots and chatbots to track patient engagement and retention

49%
Higher Adherence and Retention

Higher Adherence and Retention

Automate medical adherence and discipline

Automate peace of mind with 24/7 support

Support patients in multiple languages, support 24*7 by answering queries around appointments, prescription, follow-up routine

Empower the frontline healthcare workers with the latest information in regional language, with videos and text over WhatsApp

Leverage the health-care chatbot to address queries related to insurance, claims, and procedures

42%
Lower Support Costs

Lower Support Costs

Automate peace of mind with 24/7 support

Why Choose Us?

Protect patient information

Protect patient information

Protect patient information with 2 Factor Authentication (2FA) to confirm patient identity

30+ channels

30+ channels

Integrate 30+ messaging
channels through Text, Voice,
and Video to create a ‘consult
anywhere’ experience

Automated alerts

Automated alerts

Send automated prescription updates to patients via WhatsApp, SMS. Remind them about overdue follow-up appointments

<span>Real-time</span> 24*7 support

Real-time 24*7 support

Provide quick resolutions to each patient’s queries regardless of the time of the day and the geographical location via AI-powered chatbots

Enable remote diagnosis

Enable remote diagnosis

Enable remote interactions that
make it easy for patients to
quickly get care via images, video
and audio clips

Deploy in 4 weeks

Deploy in 4 weeks

OOTB integrations with leading CRM, ERP and scheduling platforms for faster go-to market

Frequently Asked Questions

What are some of the prominent healthcare use cases conversational engagement can address?

The use cases are endless and bounded only by limitation. Some of the common use cases include

  • Appointment Booking and Reminders
Patients can find doctors in the required specialization, check their availability and book appointment directly. Healthcare providers can send automated reminder about doctor appointments, nudge about periodic follow-up consultations and share prescription and results of medical tests instantly by integrating patient management software with the messaging channel.

  • Digital Consultation
Patients can get in touch with doctors via voice or video calls, SMS or messaging apps, sharing their progress, symptoms and seek expert advice on time.

  • Feedback Collection
Automate the feedback process by sending quick surveys to patients right after their consultation. Inquire about booking services, facilities, wait time, doctor expertise and more.

How do we ensure the privacy of patient information?

All information on Gupshup platform is safeguarded by a 4-layer security setup. To ensure security of senstitive data, we use state-of-the-art encryption to protect unauthorized access to critical patient information.
Similarly, our data centers are also protected by physical security. We also run routine vulnerability scans to identify and eliminate any security issues that may crop up. The same is true for our platform itself. Gupshup application undergoes a periodic code analysis based on OWASP vulnerabilities. Application security testing is used to find and eliminate such vulnerabilities. Finally, our security compliance team ensures that our products are aligned with compliance regulations.

Can I create an experience that combines bot with human agents?

Gupshup enables healthcare organizations like clinics, hospitals, pharmacies, diagnostic centers, and home healthcare providers. Healthcare businesses can benefit from efficient, full lifecycle conversations with patients and partners - with chatbots handling routine processes with efficiency and empathy, and handing over to live agents for more complex queries.