Deliver better health outcomes and unblock staff bandwidth with automated outreach, appointment booking, feedback collection and consultation reminders
Create a personalized patient experience based on pre-appointment automated survey
Allow patients to discover doctors, book appointments, pay for consultation
Integrate with back-end billing, inventory, and insurance claims management and automate invoices for payments
Patient Acquisition costs
Automate scheduling personalised patient reminders for medication, therapy or exercises
Predict in-clinic visits and no-shows to efficiently manage staffing requirements
Check-in with customers using voice bots and chatbots to track patient engagement and retention
Higher Adherence and Retention
Support patients in multiple languages, support 24*7 by answering queries around appointments, prescription, follow-up routine
Empower the frontline healthcare workers with the latest information in regional language, with videos and text over WhatsApp
Leverage the health-care chatbot to address queries related to insurance, claims, and procedures
Lower Support Costs
Protect patient information with 2 Factor Authentication (2FA) to confirm patient identity
Integrate 30+ messaging
channels through Text, Voice,
and Video to create a ‘consult
anywhere’ experience
Send automated prescription updates to patients via WhatsApp, SMS. Remind them about overdue follow-up appointments
Provide quick resolutions to each patient’s queries regardless of the time of the day and the geographical location via AI-powered chatbots
Enable remote interactions that
make it easy for patients to
quickly get care via images, video
and audio clips
OOTB integrations with leading CRM, ERP and scheduling platforms for faster go-to market
The use cases are endless and bounded only by limitation. Some of the common use cases include
All information on Gupshup platform is safeguarded by a 4-layer security setup. To ensure security of senstitive data, we use state-of-the-art encryption to protect unauthorized access to critical patient information.
Similarly, our data centers are also protected by physical security. We also run routine vulnerability scans to identify and eliminate any security issues that may crop up. The same is true for our platform itself. Gupshup application undergoes a periodic code analysis based on OWASP vulnerabilities. Application security testing is used to find and eliminate such vulnerabilities. Finally, our security compliance team ensures that our products are aligned with compliance regulations.
Gupshup enables healthcare organizations like clinics, hospitals, pharmacies, diagnostic centers, and home healthcare providers. Healthcare businesses can benefit from efficient, full lifecycle conversations with patients and partners - with chatbots handling routine processes with efficiency and empathy, and handing over to live agents for more complex queries.