Transform Shopping Experience with AI Chatbots

Deliver expert guidance anytime, anywhere, and sell more with a personalized and easy-to-navigate shopping experience on chat

Retail

Tata CLiQ achieves 10X ROI over email,in-app push notifications and SMS

Learn how Tata CLiQ leveraged WhatsApp to attain an impressive click-through rate of 57%

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Trusted by leading Retail, CPG, D2C & eCommerce brands

Unilever
Danone
TataCliq
Flipkart
Dulux
Himalaya

Move shoppers through the funnel faster

Allow customers to discover products by searching with keywords or stating their needs in natural language

Create a personalized experience based on browsing behavior, transactions and conversational data

Show contextual offers and promotions to prompt purchases and action

33%
Lower Customer <br> Acquisition Cost

Lower Customer
Acquisition Cost

Move shoppers through the funnel faster

Convert new visitors and
increase CLTV

Recommend products based on consumer preferences and their recency, frequency and monetary segment

Send abandoned cart alerts and nudge on 30+ channels including WhatsApp and SMS, with easy payment links

Drive repeat purchases with back-in-stock alerts, new arrivals, cross-sell suggestions and rebuy notifications

49%
Higher Upsell & <span>Cross-sell</span> Revenue

Higher Upsell & Cross-sell Revenue

Convert new visitors and increase CLTV

Optimize costs and serve
better with intuitive support

Answer routine queries such as shipping status and payment status with AI automation

Humanize the experience with intuitive text, voice, and video-based interactions for complex queries and concerns

Interact in multiple languages, support 24*7 and automate delivery updates, return and replacement requests

42%
Lower Support Costs

Lower Support Costs

Optimize costs and serve better with intuitive support

Why Choose Us?

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25+ pre-built
journeys

An AI retail assistant with micro journeys including product discovery, size finder, product recommendation, FAQ, etc.

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30+
channels

Integrate 30+ messaging channels through Text, Voice, and Video to create a ‘shop anywhere’ experience.

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Retail
AI Brain

A self-learning knowledge base complete with 170+ unique retail intents, topic modeling features, automated tag generation, and Q&A generation.

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WhatsApp
Commerce

Scale your business and drive engagement by showcasing your product catalog on WhatsApp.

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Consumer demand analytics

Get actionable retail insights such as potential new markets, products in demand, frequently asked queries, AI accuracy, and more.

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Deploy in
4 weeks

OOTB integrations with leading CRM and eCommerce platforms for rapid data ingestion and faster go-to market.

Why Choose Us?

Customer Stories

Danone: Transforming engagement in the early life nutrition segment

Danone: Transforming engagement in the early life nutrition segment

Early life nutrition is an extremely sensitive segment where support provided needs to be accurate at all times, leading Danone’s Specialist Care team to select Gupshup to provide 24/7 AI assistance to their early life nutrition audience.

AkzoNobel: Paint discovery simplified with AI assistance across 25+ countries

AkzoNobel: Paint discovery simplified with AI assistance across 25+ countries

Gupshup’s retail assistant became the backbone of the multi-country Dulux Promise campaign, collaborating with the brand to create a seamless end-to-end experience for customers across languages.

Frequently Asked Questions

What is Retail Conversational AI?

Retail conversational AI offers a great way to digitise the retail experience, creating opportunities for growth while also delivering on customers expetations of a frictionless, convenient shopping journey. By adding conversational commerce capabilities to their existing business model, retailers and eCommerce businesses can more effectively advertise their brand, offer personalised offers and discounts, provide transparency on order status and integrate contactless payments. Retail conversational AI solution at Gupshup and AskSid leverage popular messaging channels to communicate with consumers in an accessible, low-friction format.

What are the benefits of a retail chatbot?

With retail chatbot solution, retailers and e-commerce businesses can grow their digital presence. They can easily showcase product catalogues, create and manage new promotions, marketing and loytalty campaigns, manage product inventories, and simplify order processing and payments.

They can even add QR codes and link them to the digital store to provide their customers with an enhanced hybrid shopping experience. In the post-COVID world, an AI powered retail chatbot solution makes it possible to offer the digital convenience and contactless shopping that today’s customers demand.

How does conversational commerce work?

Conversational commerce attracts potential customers who are looking to shop from your webstore. Once a shopper is on the app or webstore, they can be prompted to connect with a personal shopper to aid purchase. The shopper can converse with a chatbot, get information on products such as size, color, ingredients, suitability and price. Conversational commerce enhances the experience by handing off to a human agentfor complex queries, complaints or subjective discussions.

Brands can use chatbots to send trend alerts, reminder notifications and promote products in real-time. You can help customers keep track of their appointments, purchases, replenishment needs and order status over chat. Retail chatbots can also help deliver targeted offers and update customers on back-in-stock alerts, substitutes and more.

Can I monitor customer feedback on my social media channels?

Yes, our social chatbot can help you monitor feedback on your social media channels and interact with your customers. The retail chatbot solution keeps an eye on social media channels and gets activated when your brand name is mentioned in comments/ tags/ mentions. The social chatbot interacts with your customers who post, collects necessary information, and creates a ticket in the support desk or CRM.

Is chatbot helpful for small retailers?

Absolutely. Consumers expect the same level of convenience from all businesses. Small businesses are especially pressed for time and have fewer resources to manage customer interactions. With chatbots, they can automate routine interactions such as price queries, delivery status and availabiliy. Chatbot will add extra layer of convenience for your customers and enable you to quickly launch new offers and campaigns to market your business with ease.