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Conversation Cloud
Convert conversations into growth opportunities by engaging customers where they are - on their favorite messaging channel
Trusted by leading retail, CPG, D2C & eCommerce brands
How does Conversation Cloud help?
Conversational experiences make it easy for businesses to acquire, engage, convert and support their customers using one unified platform.
Marketers, growth managers, product and customer service leaders alike can boost conversions, grow revenue and improve CSAT while reducing the cost to serve.
Gupshup Communicate
Personalized, intelligent communications - at scale
Forge meaningful connections with your customers at each stage of their journey
Leverage our API to send and receive messages at scale, across channels like WhatsApp, RCS, SMS, Voice
Go beyond bulk messaging - build stronger relationships by communicating with customers in their preferred language
Optimize costs and grow coverage with smart, multi-channel fallback in case of failure to primary channel
Gupshup Converse
1:1 Customer interactions that drive growth
Make communications two-way interactive with AI Agents and journeys, orchestrate workflows to create rich experiences.
Create granular segments based on customer attributes and conversational signals captured on messaging or other platforms
Craft bespoke two-way interactions using simple drag and drop flows on Conversation Builder
Resolve queries faster with seamless handover to live agent while retaining conversation context
Gupshup Advertise
Interactive digital advertising for superior ROAS
Generate new leads, qualify them efficiently and build high-quality first party database; answer queries, and improve conversions with Ads that Click to WhatsApp and Instagram Direct
Configure automated re-marketing campaigns and convert leads gone cold
Link AI Agents to engage at scale; integrate with live agent for campaigns that need human assistance
Compare ads and campaigns to identify winning creatives and journeys. Get complete ROI view of ad spends, leads, CPL, qualified leads, drop-offs and conversions.
10%
Lower support cost
3.5X
Engagement
40X
User Growth
Integrate quickly with apps and platforms you already use to create powerful solutions
Scale and improve sales with one-click commerce integration. Delight your customers with a hassle-free shopping experience.
Scale and improve sales with one-click commerce integration. Delight your customers with a hassle-free shopping experience.
Streamline customer communication on your favorite helpdesk tool and automatically convert your conversations into tickets
Initiate communications and nurture leads directly from CRM. Automate order updates, notifications and alerts.
Seamlessly integrate with payment gateways to enable one-click payments. Increase sales conversions, broaden reach and engagement.
Connect your marketing tools to automate actions. personalize messages, target specific user segments, and analyze campaign performance.
Recognized by leading analysts
“Gupshup has a full complement of tools around conversational commerce, including its own CAI, journey orchestration and analytics, agent dashboard, and a visual builder with pre-built connectors to more than 1,000 applications”
Gartner Competitive Landscape: CPaaS Providers 2023
“In the rapidly growing OTT messaging space, Gupshup has established itself as a leader. Capabilities like chatbots, LLMs and channel fail-over are now critical and Gupshup is a trusted partner for enterprises seeking to transform engagement via two-way conversations”
Juniper Research OTT Business Messaging Leaderboard 2023
“Consider Gupshup if you are a mobile-first company leveraging omnichannel personalized marketing and commerce and support solutions”
IDC CPaaS MarketScape 2023
We are a Conversational Engagement Platform empowering businesses to engage meaningfully with customers across commerce, marketing and support use-cases on 30+ channels
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