Best Practices for Bot Building
On July 30, 2021Tools for the best practices, tips and tricks that will make the chatbot building process efficient.
What are the best practices for chatbot building? Learn from the experts at Gupshup
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Key points from the ebook on chatbot building:
- Chalk down the objective and overall design for the chatbot
- Understand the difference between structured and unstructured conversations
- Explore the chatbot builder features
- Customize messages and use rich media
- Define the scope of the NLP capabilities of the chatbot
- Understand things to be kept in mind before API integration
- Understand the backend systems, channels, analytics and updates for the chatbot
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