Forrester-Backed Results | Calculate Your Business Messaging ROI with Gupshup Try Now
Conversational Internet is digitizing the other half of the world - Learn More
Build Gen-AI Powered Chatbots - Explore

Redefining D2C & eCommerce Customer Experience With Conversational Messaging

On February 25, 2022

With the strong uptake of eCommerce and the D2C models across regions, a key element that has also gained traction is conversational commerce. Today, consumers don’t just want products, they want services, experiences, and relationships with brands. To provide this, brands have to understand much more about who their shoppers are, what they enjoy, and where they want to checkout to further personalise the customer experience

Brands need to be where their customers are, talk to them in a language that they’re comfortable interacting in, understand their doubts and problems, and innovate how they provide solutions to their customers.

Download PDF
Please enable Javascript in your browser to enable this button
What are Click to WhatsApp ads?

By downloading this ebook, you’ll learn:

  • How COVID-19 has changed consumer behaviour
  • Role conversational messaging is playing in D2C and e-commerce
  • Challenges faced by the brands
  • Benefits of conversational messaging in D2C & e-commerce

Conversational Advertising Resources You Might Be Interested In

Gain insights on how we’ve empowered companies globally to deliver better customer experience

Boost Retail Conversions with RCS: Higher Engagement, Faster Purchases, and Personalized Offers

SMS is old news for the retail industry. RCS delivers immersive retail conversations with AI-driven insights,...
Read More >

Why D2C is the Future of Retail: Key Strategies for Success

Examine how AI Agent integration in D2C marketing enhances operational efficiency and customer engagement, shaping the...
Read More >

WhatsApp Marketing That Clicks—Prioritize Messages That Truly Resonate with Optimized Marketing Messages

Boost reach & engagement with Meta’s MM Lite Optimized Messages. Drive better delivery, reads & sales...
Read More >