Enhance your Customer Experience with an AI Chatbot.
Chat smarter. Not harder.
Build intelligent and generative conversational experiences for your customer lifecycle, on channels where they spend their time on.
10 billion+
messages per month
45,000+ brands
across 60+ countries
Google Messages
Business Partner
Meta Partner
Premium Business Partner
Domain-specific models built for business conversations
Ace your conversational experiences with LLMs fine-tuned to your domain and business, offering high accuracy and built to adhere to stringent data privacy and residency standards.
Harness the power of AI Chatbots across the customer lifecycle
Experience one conversational engagement platform to drive key business results across the customer lifecycle
PRE-PURCHASE
Conversational Marketing
AI chatbots are revolutionizing how businesses engage and converse with prospects.
These sophisticated bots, powered by advanced AI and machine learning, can handle a multitude of interactions simultaneously, providing real-time responses and personalized experiences.
By understanding and anticipating user needs, chatbots guide prospects through the sales funnel, from initial inquiry to final purchase, with tailored messages that resonate.
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PURCHASE
Conversational Commerce
Increase your revenue through AI-driven conversational commerce by reaching the right consumers at the right time on their preferred channels.
Utilize digital catalogs, personalized recommendations, and one-click payments to convert more visitors via channels like WhatsApp, Instagram, RCS and more.
Smartly re-engage prospects with abandoned carts to successfully complete the sale.
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POST-PURCHASE
Conversational Care
Empower your customers to find a resolution to their queries on demand, 24/7, in their preferred language
Resolve ~80% of queries with automation and smartly route critical queries to live agents
Unclog tickets with easy-to-scale self-service customer support to care for peaks and business as usual
Trusted by leading consumer brands globally
Platform capabilities to make you a superhuman
Craft custom conversational journeys with zero code
Empower your marketing, product and support users with pre-built bot templates and a visual editor to go-live on any channel in minutes
Empower your agents to do more
Improve agent efficiency by bringing all digital conversations, context and support actions in single view.
Experience faster time to value
Leverage over 1000 pre-built integrations and connectors, to connect your bots with the system-of-records
Drive AI-powered customer engagement
Automate marketing, commerce and support with advanced multi-lingual chatbots and voice bots across channels
Campaign like a pro with automation
Plan, optimize, and deliver multi-channel conversational campaigns to maximize engagement, reduce costs and drive conversions
What benefits can a conversational AI chatbot bring to your business?
From faster time to value to operational excellence, there’s a lot waiting for you to unfold!
Real-time interactions
Provide continuous assistance to your customers, addressing their needs at any time of day without the limitations of human working hours.
Personalized Customer Experience
Deliver tailored experiences using data-driven insights to understand and predict customer preferences, improving satisfaction and engagement.
Cost Savings
Reduce operational costs by automating routine customer service tasks and freeing up human agents to focus on more complex issues.
Scaleability
Handle multiple customer interactions simultaneously, ensuring efficient and timely responses without the need for additional staffing resources
Increased Conversion Rates
Guide customers through the sales funnel with personalized recommendations and real-time support, increasing the likelihood of successful transactions.
Conversational Insights
Gather valuable data from customer interactions to gain insights into behavior patterns, preferences, and common inquiries, helping to refine your business strategies and improve products or services.
Build conversational experiences on the channels your customers spend time on
Leverage a single API to automate conversational engagement across 30+ conversational messaging channels
WhatsApp Messaging API
Leverage WhatsApp to connect, converse and care for customers
RCS
Welcome to RCS - where unparalleled reach meets engrossing interactivity
SMS
Leverage quick, reliable, and scalable SMS API to deliver SMS in 195 countries
How are our customers doing?
$20 mn
Cost saving in 3 Years
95%
AI accuracy
4.3X
Higher customer care productivity
Banking
With The integration of Gupshup ACE LLM, Tonik Bank significantly improved operations and customer service. The productivity of the in-house customer care team increased by 4.3 times, allowing them to focus on more complex issues.
Customer query management became more efficient, with nine out of ten queries being handled through the in-app chat and achieving an AI accuracy rate of 95%.
This initiative is expected to save over USD 20 million in operational costs over the next three years, contributing to a significant increase in productivity while maintaining a headcount growth rate below 20%.